LSR REPAIRERS OF OUTDOOR GEAR
 

LSR Mail Order Repair Service

PLEASE READ *ALL* THIS PAGE BEFORE PACKAGING AND POSTING YOUR REPAIR PARCEL TO LSR (or arranging collection by FedEx)

PLEASE READ THIS BEFORE SENDING IN YOUR ITEM FOR REPAIR:

L.S.R. Ltd is very grateful that you have chosen us to repair your item and we assure you that all our work will be carried out to the highest standard, however please note, in some instances your repair will be noticeable but all care is taken to make your item look as it was originally and your repair will be functional.
Unfortunately we cannot obtain all the original materials and components therefore we cannot guarantee that the repair will be the same as when manufactured. With all repairs we do endeavour to use material and a colour match as close as possible but there are occasions when this cannot be carried out.

We will endeavour to turn repairs around in 10-14 working but during busy periods and holidays this may extend up to 21 working days. We apologise for any inconvenience this may cause.

Our Premium Rate Express Service (£15 extra) is available if a quicker turnaround is required - more details here.


IMPORTANT: Due to a lack of space we reserve the right to dispose of any unpaid items after six months. We will inform the customer by telephone before we dispose of the item.

REPAIR ORDER FORM (PDF - NEW WINDOW) Normally, we can offer an EXPRESS SERVICE for an extra £15.00 per item. Return postage is still payable. The turnaround time for the Express Service is two working days from receipt of payment.

Please clearly mark the outside of your parcel "EXPRESS SERVICE" if you choose this option. Express Service payment is by DEBIT CARD ONLY (no cheques!)

For customers in ROI, CHANNEL ISLANDS and OVERSEAS the courier cost will depend on the size and weight of your parcel. Please call for details

COLLECTION BY FedEx
You can send your repair items by Royal Mail or any other courier, alternatively, LSR can arrange for your item to be collected from your address at £13 (or £16 for large items like tents). Please remember this is collection only. This service is not available to customers living outside England, Wales or Scottish lowlands (see post codes below for Scottish highlands that FedEx will not collect from)

Contact us on 01282 439109 if you would like us to arrange a FedEx collection.

Return Postage with FedEx is £8.00 (for large tents - 5 berth or above - return postage is £12.00)

Insurance
All items collected by FedEx and/or returned from us via FedEx are insured for up to a maximum of £500. We can only pay out insurance for items lost or damaged in transit where a copy of the original purchase receipt or bank statement is supplied to us should we need to make a claim on your behalf. Items without proof of purchase or bank statement are not covered by our insurance.

Order Form and Payment
Open the Repair Order Form and print it out (PDF - new window)
• Complete all relevant sections
• Make cheque/PO payable to L.S.R.
• Or pay using debit card
• Don't forget to enclose the order form and cheque in your parcel, along with any sketches or additional instructions

   MAJOR CREDIT AND DEBIT CARDS ACCEPTED

Return Postage & Packing

• Additional repairs will be returned free in the same parcel
• Confused about how much to pay? call 01282 439109 for clarification

• Our carriers (FedEx) do not deliver to the following postodes:
AB31-AB56
BT1- BT94
HS1-HS9
IM1- IM99
IV1-IV63
JE1- JE4
KA27- KA28
KW1-KW17
PH1-PH50
TR21- TR25
ZE1- ZE3
Customers in these areas will be contacted by LSR if extra payment is needed once the parcel has been weighed.

If sending boots or shoes for repair:
• Remove footbeds
• Make sure they are in a clean condition
• They need to be well packaged to avoid sustaining further damage on their way to LSR

If sending waterproof clothing, rucsacks or tents for repair:
• Clearly indicate the area for repair - either by attaching a note on the damaged area of the rucsack/garment, an elastic band on a tent or by enclosing a simple sketch and/or notes.
• You can use the garment repair chart if you find it preferable to making your own sketch (opens in a new window)
• Make sure everything is well packaged to avoid sustaining damage in the post


Contact LSR

Tel 01282 439109 Fax 01282 453377 Send Email
Lancashire Sports Repairs Ltd.
19 Athletic Street,
Burnley, Lancs.
BB10 4LP

Callers welcome Mon-Thurs 9.00-5.00pm Friday 9.00-1.00pm except Bank Holidays. Always plenty of bargain items (footwear, rucsacks etc.) available in our salesroom. Phone before making journey.


LSR is a licensed repair centre for GORE-TEX® fabrics

 

LSR REPAIR ALL MAKES OF OUTDOOR GEAR

   
www.lancashiresportsrepairs.co.uk